Refund policy

Refund Policy

We want you to shop with confidence at iShopBee.

Damaged Items If your item arrives damaged, please contact us as soon as possible with clear photos of the item and packaging. We will review the case and offer a suitable resolution.

Lost Packages If your package is lost in transit, please contact us so we can investigate and help with a refund or replacement, depending on the case.

No Delivery Within 30 Days If your order has not been delivered within 30 days, please contact us for support and review.

Returns We accept free returns within 7 days of delivery, provided the item is unused, in original condition, and in its original packaging, unless otherwise stated.

Refund Processing Once your return or refund request is approved, refunds will be processed to your original payment method within a reasonable timeframe.

Non-Refundable Cases We may refuse refunds or returns if the item shows signs of use, damage caused by the customer, or is returned without prior approval.